Aimed at customer-facing businesses such as those in retail and hospitality, this free workshop will help small businesses to better understand the latest consumer insights and trends to enable them to deliver excellent customer service.
The session will help businesses understand:
- How to deliver excellent customer service on and offline
- Using data to understand and serve customers
- The importance of personalisation
- Consistency and communication
- Building customer loyalty
The workshop will also serve as a welcome boost of positivity and inspiration and forms part of a free programme of workshops covering a variety of topics, from online selling to building your brand.